Standard shipping takes place within 7 working days, and express shipping within 4 working days, except during certain periods of the year and when new products are released, where delays are expected due to seasonal peaks and promotional offers.
For the islands and Calabria, delivery takes 24 to 48 hours longer.
To prepare orders AVAILABLE ON ORDER we normally take a maximum of 10 working days, in some cases the times can extend up to 30 days
When placing your order, you can choose a shipping address (home, business, etc.) as your delivery method.
For orders containing multiple items, the customer may receive multiple shipments; therefore, an email will be sent with the tracking information associated with each package.
The delivery times indicated are for Products currently in stock and, while carefully evaluated, are not binding on CapricciStore.com., which may subsequently confirm or modify them based on its actual needs. Any delays in delivery of less than 30 (thirty) days do not entitle the Customer to refuse delivery of the Products or to claim compensation or damages of any kind.
Acceptance of delivery of the products without the Customer having noted a reservation or dispute on the shipping document is equivalent to recognition of the delivery's conformity with the Order in terms of quantity, type, and packaging. CapricciStore.com is not responsible for damage, theft, or loss of products returned via uninsured shipments, at the Customer's expense.
LEGAL GUARANTEE OF CONFORMITY
If products received do not conform to the order, the Customer is required to refuse the goods and notify the carrier directly upon delivery. The Seller will replace the products in accordance with the Customer's order.
In the event of receiving defective products, the Customer has the right to have the product's conformity restored free of charge by repairing or replacing the product. Obvious accidental damage (broken chains, dents due to falls or impacts, etc.) never gives the right to replacement or repair.
This warranty is valid provided that both of the following conditions are met:
1. the defect becomes apparent within 30 days of the date of delivery of the products;
2. the Customer submits a formal complaint regarding the defects within a maximum of 1 month from the date on which the defect was recognized by the latter;
The Customer who has entered into the contract as a Consumer will have the right to obtain the restoration of the conformity of the products without costs, through repair or replacement, or to obtain an appropriate price reduction or the termination of the contract. relating to the disputed goods and the subsequent refund of the price. In the event of a defective or non-compliant product, CapricciStore.com will arrange, at its own expense, for collection of the product, subject to the CUSTOMER's availability.
SHIPPING COSTS
Italy:
Express — Free for orders of €45 and up
Express — €5.00 for orders 0–44.00 €
Express insured — €15.00 for orders of €45 and up
Express insured — €20.00 for orders 0–44.00
European Union (EU):
Countries included: Austria, Belgium, Bulgaria and 23 others.
Insured express international shipping — €29.99
International standard
Cost: €14.99 (for any order amount)
Responsibility for shipping without insurance
If the customer chooses not to purchase the insured shipping option, they agree that, from the moment the package is handed over to the courier, our store is no longer responsible for any delays, losses, thefts, or damages.
In these cases, any complaints or refund requests must be addressed directly to the carrier, according to their procedures and policies. Insurance provides comprehensive coverage in the event of problems during transportation.
